Effective Date: 01/12/23

Thank you for choosing We Know Tech Ltd as your trusted provider of Products and Services. We want you to be completely satisfied with your purchase.

Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges.
This policy is designed to provide clarity and ensure a positive shopping experience for you.

This policy should be read in conjunction with our Terms and Conditions, in the case of any ambiguity our Terms and Conditions overrule and are effective in all cases.
Please do not send items back to the manufacturer unless told to do so,

Return/Exchange/Refund Timeline

We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 30 days from the date of purchase. We believe this time frame strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Acceptable Item Conditions

To be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.

Refund and Shipping Charges

We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable. We offer a flat-rate shipping on returns, which means you won’t have to worry about additional shipping costs when returning items. Alternatively you can arrange shipping returns back to us (with an RMA number), however you will be responsible for ensuring that the goods are suitably tracked and insured as we cannot guarantee that we will receive your return.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refund Options:

Replacement/Exchange: We’ll replace the item with a different size, colour, or a better quality item as per your preference, subject to availability.
Money Refund: We’ll return the cost of the item to the original payment method used for the purchase.
Full Refund: If you’re not completely satisfied with your purchase, we’ll issue a full refund.
Partial Refund: In some cases, a partial refund may be provided if only part of the order is returned, if an item not in its original condition, is damaged or missing parts for reasons not due to our error, or it is returned more than 30 days after delivery.
Line-Item Refund: For items that are part of a larger order, we may issue a refund for the specific item returned.
Gift Card: We can issue a gift card with the refund amount for you to use on future purchases.
Store Credit: You can choose to receive store credit, which can be used on any future purchases with us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Items Eligible for Refund/Return/Exchange

While we strive to accommodate such requests, please note that not all items on our website are eligible for exchange, refund, or return. The following categories of products are generally not eligible for the same:

Gift Cards
Downloadable Software Products
Products with Expiration Dates: Items with a limited shelf life or an expiration date.
Hygiene-Sensitive Products: Items that come into direct contact with the body, such as earbuds.
Custom or Personalized Products: Items that have been specifically customized or
personalized for the customer.
Products Sold as Part of Sets/Bundles: Items sold as part of a set or bundle, where
individual items may not be eligible for exchange.

Avoiding Chargebacks

Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights.
If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at sales@we-know.tech (quoting your order number if you have one). Your satisfaction is our priority, and we’re here to assist you.

Refund and Returns Policy